Privacy policy

We collect information you provide when you create an account, contact us, request software, request an Interlink email address, join a mailing list, submit a support request, request documents or use another form on this website. This may include your name, email address, organisation, message content and information needed to respond to your request.

When you sign in, our authentication provider may supply basic account information such as your name, email address and profile identifier. We may also receive routine technical information such as IP address, browser type, device information, access times and security logs.

We use personal information to provide and secure accounts, respond to enquiries, process requests, deliver support, send requested communications, operate and improve the website, prevent misuse, keep appropriate business records and comply with legal obligations. We do not sell personal information.

We process information where it is necessary to provide a requested service, pursue a legitimate business purpose, comply with law or act with your consent. You may withdraw consent for future processing where consent is the applicable basis.

We may share only the information needed with providers that support hosting, authentication, email delivery, security, analytics and requested AI-powered features. These providers process information on our behalf or under their own applicable terms. We may also disclose information when required by law, to protect rights or safety, or in connection with a legitimate corporate transaction.

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information and applicable law.

We retain personal information only for as long as reasonably necessary for the purpose collected, contractual and operational needs, dispute resolution, security and legal requirements. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Subject to applicable law, including the Protection of Personal Information Act, you may ask to access, correct or delete personal information, object to or restrict certain processing, withdraw consent, or complain to the Information Regulator. We may need to verify your identity before completing a request.

The website may use essential cookies or browser storage for authentication, security and preferences. We do not use these technologies to sell personal information. Browser settings can control cookies, although blocking essential storage may prevent account features from working.

This website is intended for business and general audiences and is not directed to children under 18. If you believe a child has provided personal information without appropriate permission, please contact us.

We may update this policy when our practices or legal obligations change. The latest version will appear on this page with its effective date. For privacy questions or requests, use our contact page.